Refund policy
Last updated: July 8, 2025
We want you to be happy with your eco-friendly pet accessories. If you’re not satisfied, we’re here to help.
1. Returns & Exchanges
We accept returns within 30 days of delivery if the following conditions are met:
- Items are unused, unwashed, and in original packaging
- Free of damage, pet hair, stains, or odors
- Proof of purchase (order confirmation or receipt) is provided
Non-returnable items include:
- Gift cards
- Clearance or sale items
- Personalized or custom products
- Opened pet treats or consumables
For defective or incorrect items, please email us at customerservice@petecofriendly.com within 7 days of delivery.
2. Refunds
- Refunds are issued to the original payment method within 5–10 business days after inspection
- Shipping fees are non-refundable unless the return is our fault
- Return shipping is the customer’s responsibility unless the item is defective
3. Exchanges
Need a different size or color? Contact us and we’ll help with the exchange process.
4. Order Cancellations
Orders may be canceled within 12 hours of purchase. After that, we begin processing and cancellation may not be possible.
5. Contact
My Lighthouse LLC
Website: https://petecofriendly.com
Email: customerservice@petecofriendly.com